Last Updated: April 2026 • Effective Date: April 1, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE CLOZR PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.
CLOZR provides an AI-powered sales execution platform that allows field sales representatives to submit voice notes after client visits. The platform transcribes these recordings, extracts structured CRM data, scores visit quality against a configurable methodology, and delivers coaching feedback to reps and managers.
CLOZR reserves the right to modify, suspend, or discontinue the Services (or any part thereof) at any time with reasonable prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services, except where such action constitutes a material breach of a paid subscription.
To access the Services, you must register for an account and provide accurate, current, and complete information. You are responsible for:
CLOZR reserves the right to monitor access patterns to detect account sharing. Accounts demonstrating suspicious login patterns (e.g., simultaneous access from geographically distant locations) may be suspended pending investigation.
You agree to use the Services only for lawful, legitimate B2B sales management purposes. You agree NOT to:
CLOZR employs automated monitoring to detect fraudulent usage patterns. Violations may result in immediate account suspension, data deletion, and/or legal action without prior notice.
Access to the Services requires a valid paid Subscription (or an active free trial period).
Subscription fees are charged monthly or annually and are based on the number of active Users and selected plan. Prices are listed excluding applicable VAT. We reserve the right to adjust pricing with 30 days' written notice.
Payment must be made via a valid payment method accepted by our payment processor (Stripe). By providing payment details, you authorize CLOZR to charge the applicable fees on a recurring basis.
Where a free trial is offered, access is granted for the stated period. At the end of the trial, the Services will revert to limited access unless a paid Subscription is activated. No payment is required to start a trial.
Failure to pay on the due date may result in immediate suspension of the Services. CLOZR is not liable for any data loss, disruption, or business impact resulting from account suspension due to non-payment.
No refunds will be issued after 7 days from the start of a billing period, except where required by applicable consumer protection law. Cancellation takes effect at the end of the current billing cycle; no pro-rata refunds are issued for partial periods.
You are responsible for all applicable taxes, duties, or levies associated with your Subscription. Where legally required, CLOZR will charge and remit VAT on your behalf.
All intellectual property rights in the Services, including software, algorithms, models, documentation, trademarks, and brand assets, are exclusively owned by or licensed to CLOZR. Nothing in these Terms grants you any ownership right in the Services.
You retain full ownership of all Customer Content you submit (audio recordings, client data, business information). By submitting Content, you grant CLOZR a limited, non-exclusive, royalty-free license to process that Content solely to deliver the Services to you. CLOZR will not use your Content for any other purpose.
Coaching frameworks, scoring outputs, and methodology templates generated by the platform are derivative works that belong to CLOZR but are licensed to you for use within your Subscription.
The Services use artificial intelligence to generate transcriptions, scores, and coaching recommendations. While we strive for accuracy, AI outputs are algorithmic approximations, not professional business, legal, or financial advice.
CLOZR does not guarantee that AI-generated coaching will result in improved sales outcomes. Audio quality, background noise, heavy accents, or incomplete information in a voice note may affect output quality. You acknowledge that AI scores and coaching are tools to support — not replace — human judgment. CLOZR is not liable for any business decisions, sales actions, or financial outcomes based on AI-generated outputs.
Each party agrees to keep confidential any non-public, proprietary information received from the other party in connection with the Services ("Confidential Information"). Confidential Information shall not be disclosed to any third party without prior written consent, except as required by law.
CLOZR's obligations of confidentiality with respect to Customer Content are governed by our Data Processing Agreement, which is incorporated into these Terms by reference.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. CLOZR DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLOZR, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CLOZR'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO CLOZR IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages, so some of the above exclusions may not apply to you.
You agree to defend, indemnify, and hold harmless CLOZR, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to: (a) your violation of these Terms; (b) your Content; (c) your use of the Services in violation of applicable law; or (d) any third-party claim arising from your actions or omissions.
Either party may terminate these Terms at any time. You may terminate by cancelling your Subscription and ceasing use of the Services. CLOZR may terminate or suspend your access immediately, without prior notice, if you materially breach these Terms, engage in prohibited conduct, fail to pay, or if required by law.
Upon termination, your right to access the Services ceases immediately. Customer Content will be retained for 30 days post-termination, during which you may request a data export. After 30 days, all data will be permanently deleted.
These Terms are governed by and construed in accordance with the laws of Portugal, without regard to conflict of law provisions. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Lisbon, Portugal.
Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days. If unresolved, disputes may be escalated to mediation or arbitration before court proceedings.
CLOZR may update these Terms at any time. Material changes will be communicated via email with at least 14 days' notice before taking effect. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to updated Terms, you must stop using the Services and cancel your Subscription.